Company Description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global marketing, communications, and digital transformation leader. We utilise the Power of One operating model to integrate and develop competencies to increase business value for existing and future clients. 

Publicis Re:Sources is the Groupe's Shared Services Platform, a centralised backbone supporting 63+ markets and servicing a network of prestigious agencies across the globe. We have grown to 5,000+ professionals operating 40+ shared service centres (SSCs). We provide business solutions, technology platforms and expertise to help Publicis Groupe agencies do what they do best: create and innovate for clients.

This role will be based in our London office. Please only apply if you have the right to work in UK.

Job Description

The Junior Infrastructure Engineer will support the Datacenter Services Manager in delivering project work and maintaining the operations and integrity of our server infrastructure. The role is a full-time position based in London.

Key Responsibilities:

The Junior Infrastructure Engineer will be responsible for supporting and maintaining a reliable IT infrastructure within an ITIL framework while working effectively with your colleagues and the wider business and will be expected to play a part in the implementation and improvement of new and existing infrastructure systems/services.

• Ensuring a proactive response to system alerts raised to the Enterprise Infrastructure team.
• Maintaining and supporting server and storage infrastructure in Europe and across the globe.
• Maintaining the integrity of data backup and archive systems.
• Project work, including upgrading systems and integrating new acquisitions.
• Proposing technically and commercially sound improvements to the IT infrastructure.
• Working with global IT teams to develop and commission new servers or migrate legacy systems into our central datacentres and Azure hosting platform.
• Effectively managing infrastructure support requests and incidents within the IT ticketing system.
• Leading and partaking in relevant cross-training to remove knowledge based, single points of failure.
• Alerting line management to any potential risk or issue likely to endanger systems availability, business operations or reputation.
• Managing and communicating with agencies and suppliers in an appropriate manner to aid problem resolution.

Business Compliance: Ensure a sound understanding of, demonstrate commitment to and comply with Publicis Groupe Standards, Policies and Legislation relevant to your role activities .e.g. Janus Guidelines, GSO IT Policy statements.

Personal & Team Accountabilities: 

• Actively develop and maintain strong working relationships with all Publicis Re:Sources personnel both at a interpersonal level and across all business processes within the wider business environment.
• Actively maintain communication and behaviour standards that foster a culture of strong customer and service excellence both within Publicis Re:Sources and across all customer and supplier organisations.

Key Relationships: 

Internal Relationships

UK and Overseas IT teams such as:

• Local IT Field Service teams
• Local IT Service Delivery Managers
• Global Level 1/2 and Level 3 Operations Support team members
• Global Backup team
• Global Network Operations Centre team
• Global Networks team
• Global Security Office and Security Operations teams
• Local/Global IT Management

External Relationships:

• Backup tape storage provider
• Software support providers (various)
• IT Hardware maintenance/support partners

Qualifications

Technical Skill Requirements: You will be expected to have some knowledge and/or hands-on experience of the following, gained in current/previous IT roles:

• Windows Server operating systems administration (2016 – 2022).
• Microsoft Azure (Azure Fundamentals AZ-900 minimum).
• Virtual Hypervisors (VMWare ESXi preferred).
• Enterprise level backup operations (NetBackup, Veeam, tape library operation).
• RedHat/CentOS Linux Server administration.
• RAID Storage / NAS hardware.
• Microsoft Active Directory (users and groups administration).
• Network/SNMP systems monitoring.
• TCP/IP and network fundamentals (DNS, DHCP, IP addressing).
• Ethernet and Fibre cabling/patching.

Role Requirements

• Ensure all incidents, tasks and requests you undertake are logged within the relevant ticketing system and managed within the applicable SLA.
• Effectively manage multiple tasks, problems and projects concurrently, ensuring tasks are completed within agreed timescales.
• Liaise closely with the support teams to ensure incidents and requests are resolved within defined SLA and communicate effectively with colleagues and management to ensure issues are escalated appropriately.
• Respond to issues in a controlled and professional manner.
• Ensure the IT environment is supported to the highest standards.
• Undertake any other activities that are reasonably required.

Personal Requirements

• Being discreet when around, or having access to, sensitive or confidential information.
• Acting as a role model to the IT support teams and junior colleagues.
• Following company and IT policies and procedures.
• Being a highly effective, reliable and conscientious team member.
• Working diligently on tasks in a timely fashion.

Additional Information

We offer hybrid working opportunities, with our office space located in the iconic Television Centre, White City. As part of our dedication to create an inclusive and diverse workforce, we are committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for candidates with disabilities in our application process and are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or once in post.

As a Publicis Re:Sources employee, an array of benefits are offered. The learning opportunities are endless and you will be a part of a game-changing and world-class organisation that encourages outside-the-box thinking and empowerment to know that the world is your oyster when it comes to your career.