Company Description

Digitas is the Connected Marketing agency, built on the principle that there are better ways for brands to connect with people and people with each other. Leveraging comprehensive data, technology, creative, media and strategy capabilities and a proprietary planning process called North, Digitas delivers ambitious outcomes via connected solutions that include Connected Campaigns, Social Marketing, Brand Experience, CRM & Loyalty, and Marketing Transformation. A Leader in Gartner’s Magic Quadrant for Global Marketing Agencies for six consecutive years, Digitas serves the world’s leading brands through a global network comprised of more than 4,500 employees across over 40 countries and 60 offices.

Job Description

We are searching for a Technical Program Manager with Salesforce/Adobe Developer experience to manage various Business Systems. You should be customer obsessed and work to provide the best possible programme management experience. You will proactively engage with customers to understand their business needs and deliver high-quality support in a timely manner. You will maintain existing system features/products for the business, and drive global quality improvement processes. A Program Manager should work independently but also partner with other non-Salesforce/Adobe Product, Program teams, and developers on new projects to improve team efficiencies, customer experience, and usability of the org.

Technical & Product

 -Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve complex business problems 

- Hands on configuration of new and existing Salesforce.com/Adobe to be able to guide and drive teams of developers

- Focus on security, user efficiencies, solving business/customer issues, invent creative solutions, and ensure build accuracy across delivery of programs

- Drive agile delivery methods to ensure accurate on time and on cost engagements

Business Acumen & Operational Efficiency

 -Drive communication efforts across relevant stakeholders through feature rollout processes and launch announcements

- Follow sandbox refresh strategy and system maintenance activities with minimum to no impact to sprint development and delivery

- Plan programme roll outs and/or development sprints

Innovative & Analytical Mindset

- Ability to drive business requirements, write user stories and manage development teams

- Professional experience with Service Cloud, Adobe Experience Cloud

-Working experience with BI tools/CMS/CRM/Etc

People & Leadership

-Seeks others' feedback to develop self-awareness, strengths and address development area.

-Is able to proactively raise issues to improve effective team working and collaboration.

-Is able to communicate confidently in a clear, concise and articulate manner.

-Collaborates with stakeholders and embraces an inclusive based environment.

-Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view.

-Able to build relationships quickly with others and engages personally with peers and clients.

Qualifications

- Bachelor’s degree

- Professional experience with Salesforce and/or Adobe configuration and development

- Highly organized, detail-oriented, and ability to work independently

- Solid understanding of and experience working with enterprise level Salesforce.com/Adobe Experience Manager instance

- In-depth understanding of the capabilities and constraints of the Salesforce/Adobe

- Excellent analytical skills, including the ability to define, refine and implement process improvements

- Experience working in a deadline-driven, Agile project management framework

- Excellent verbal/written communication skills; able to effectively communicate with both business and technical teams