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Customer Care Executive - UAEN at NMC Healthcare

Dubai, United Arab Emirates

Job Descrption

DUTIES AND RESPONSIBILITIES:

To receive the patients with a pleasant smile and wish them.
To attend telephone calls politely and strictly adhering to telephone manners.
To see if the patient is a new patient or an old patient (Already registered).
To get the information about the nature of illness and guide them to the concerned department.
To give the registration forms and help them to file and guide them to the concerned doctor.
If the information is not clear then send the patient to the Customer care dept.
To collect the reference letters if any.
To check whether the patient has filled all relevant data in the registration form.
To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.
To make an entry of the referred doctor's name and address in the computer.
To guide the visitors to the concerned room/departments.
To provide information regarding various preventive medical health checkups.
To answer various queries of the patient.
To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
To carryout data collection/support in data collection.
To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
To perform any job / task as and when assigned by the superior.
To assist in basic translation as and when required

DUTIES AND RESPONSIBILITIES:

To receive the patients with a pleasant smile and wish them.
To attend telephone calls politely and strictly adhering to telephone manners.
To see if the patient is a new patient or an old patient (Already registered).
To get the information about the nature of illness and guide them to the concerned department.
To give the registration forms and help them to file and guide them to the concerned doctor.
If the information is not clear then send the patient to the Customer care dept.
To collect the reference letters if any.
To check whether the patient has filled all relevant data in the registration form.
To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.
To make an entry of the referred doctor's name and address in the computer.
To guide the visitors to the concerned room/departments.
To provide information regarding various preventive medical health checkups.
To answer various queries of the patient.
To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
To carryout data collection/support in data collection.
To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
To perform any job / task as and when assigned by the superior.
To assist in basic translation as and when required