• Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
• Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
• Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
• Educate patients on clinic services, appointment procedures, and any necessary preparations.
• Input and update patient information accurately in the lead and call management systems.
• Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
• Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
• Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
• Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
• Document and track patient interactions and feedback for reporting and analysis purposes.
• Maintain and provide relevant documents/trackers as per the operational requirements.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Adhere to shift timings and be flexible to work in different CosmeSurge entities if needed. Shall be flexible to change duty timing based on organization need.
• Be updated about the accepted insurance cards in the hospital/clinics.

• Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
• Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
• Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
• Educate patients on clinic services, appointment procedures, and any necessary preparations.
• Input and update patient information accurately in the lead and call management systems.
• Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
• Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
• Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
• Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
• Document and track patient interactions and feedback for reporting and analysis purposes.
• Maintain and provide relevant documents/trackers as per the operational requirements.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Adhere to shift timings and be flexible to work in different CosmeSurge entities if needed. Shall be flexible to change duty timing based on organization need.
• Be updated about the accepted insurance cards in the hospital/clinics.

• Any bachelor’s degree preferred

• Minimum 1-2 year in a similar organization

Skills & Competencies Required

• Excellent Customer Service skill
• Excellent communication skills, both written and verbal
• Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
• Adequate knowledge of computer applications (i.e. work, excel, etc.)
• Deal with complaints in professional manner
• Excellent interpersonal skills
• Highly analytic skills

• Maintain good appearance and proper demeanor at work.
• Safety conscious, motivated, able to manage pressure, takes initiative.
• Displays integrity and honesty
• Is service oriented and customer focused