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Job Descrption
- Responsible for the overall operations and medical excellence of the CosmeSurge Clinic, in collaboration with all departmental heads.
- Responsible for advancing the interests of the facility, as expressed in its Vision and Mission statements.
- Responsible for providing the highest level of effective representation to the facility system and the community which it serves.
- Accountable for generating growth opportunity in overall clinical operations of the facility by developing and implementing strategic sales plan.
- Responsible for the day-to-day administrative operations of the facility, the delegation of duties and the establishment of formal means of accountability.
- Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
- Provide support to the clinical, operational and facility services throughout the facility.
- Liaises with clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility.
- Manages and oversees that all documentation is correctly presented prior to patient’s files being used and returned thereafter to medical records.
- Investigate patient/visitor concerns and implements appropriate courses of action.
- Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients.
- Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements.
- Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction.
- Take corrective action in situations requiring immediate intervention including interpretation and administration of company policy and work rules.
- Accountable for the provision of high-quality patient care, based on a competent understanding of patient / staff / medical / customer needs within established policies, procedures, and protocols.
- Ensures the timely update of policies and operational procedures manuals in accord with UAE laws
- Document pertinent information, actions, and decisions; and communicate to the appropriate leadership.
- Ensures that an annual audit is conducted, and appropriate actions are taken in accordance with the findings.
- Participate in Quality and Accreditation activities such as DHA, JCIA, OSHAD, FANR, etc.
- Ensure that quality of services is provided as per standards of applicable health authority.
- Ensures that safety of all employees, patients, physicians, guests, visitors, and others is adequately addressed and protected.
- Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
- Function as on-site coordinator for internal/external disaster or other major events
- Responsible for the effective representation of the facility at appropriate public, civic and other organizational activities, and meetings.
- Perform other duties and tasks assigned by the Head of Department within the scope of his/her job
- Suitable Graduation Degree
- Master degree in Hospital Management (preferred)
- Minimum 6 years of experience in an aesthetic clinic/set-up with at least 2 years in a similar role
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