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Job Descrption
The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed
- To greet visitors and patients, determine their needs and guide them accordingly
- To answer queries and to provide information directly to the person or on the telephone
- To carry out relevant tasks & assignments as required and requested by immediate supervisor/management
- Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic
- Book appointments and follow up appointments according to the patient request
- Quote for products and services
- Ensure proper cleanness of the reception with an adequate supplies/stationary items
- Ensure appointment schedules are adhered to with minimal or no waiting times
- Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly
- Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
- Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed
- Follow up on all the pending cancellations of registrations
- Be updated about the accepted insurance cards in the Clinic
- Any Bachelor degree preferred
- Russian speakers
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