Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience is never compromised.

We are currently looking for a passionate and self-driven individual to join our Tiffany & Co. MEA team as a Field Coach Trainer. In this role the Field Coach Trainer will collaborate with store leaders and retail teams, overseeing, monitoring, and coaching to uphold consistently high sales and service standards while demonstrating brand behaviors across the UAE market. Through active partnership, on-the-job coaching, and follow-up, the Field Coach Trainer will ensure the development of the leadership team's skill set, enabling them to lead and develop their retail teams with confidence and proficiency. The objective is to cultivate Tiffany Brand Ambassadors who possess comprehensive knowledge of the brand, products, and a strategic approach to selling and client development.

• Monitor and observe daily client interactions on the sales floor. Share strengths and areas for improvement to the retail sales team as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices. 
• Work with store management to prepare a monthly training calendar, mapping out learning solutions such as Daily Huddles and in-store training sessions based on observations and the specific business objectives of the store/region.
• Partner with Retail Learning Manager to facilitate trainings designed to support business objectives.
• Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee.
• Partner with store leadership for structuring, scheduling, and participating in motivational learning moments that regional training sessions, peer mentorship programs, and employee experiences.
• Design and develop comprehensive training programs, including onboarding modules, product knowledge sessions, and customer service training.
• Develop and deliver training programs tailored to the specific need of each store aligned with the Tiffany & Co. strategy and values.
• Provide ongoing coaching and support to the retail team to support them in achieving their goals.
• Monitor and evaluate the    effectiveness of training initiatives through feedback and performance metrics.
• Staying updated on industry trends and best practices in retail training to continuously enhance the trainings programs.

• 5+ years of training & development experience (luxury brand or luxury service industry) 
• Empowers team and holds self and others accountable.
• Instills confidence and capacity to succeed.
• Fosters a learning environment and mindset.
• Embraces challenges and encourages others to do so.
• Strong communication and interpersonal skills.
• Strong organization and project management skills

Blue Box. White Ribbon. That's a wrap.