Kerridge Commercial Systems (KCS) the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.

At KCS the Director of UI/UX leads the establishment and ongoing development of our UI/UX department, setting the foundation for exceptional user interface and user experience across our product portfolio. This pioneering role involves creating a comprehensive UI/UX framework, developing reusable component libraries, and integrating features such as Pendo for user insights and engagement.  

The Director of UI/UX  will be responsible for mapping and optimizing customer journeys, ensuring our go-forward products are not only intuitive and engaging but also fully compliant with WCAG guidelines for accessibility. The vision will drive the creation of compelling, user-centred designs, enhancing user satisfaction and fostering a culture of design excellence within the organisation.

Key Responsibilities:

•    Establish and develop the UI/UX framework and component libraries, ensuring a cohesive and user-centric design approach.

•    Integrate and leverage tools such as Pendo for in-depth user insights and engagement strategies.

•    Lead the design of accessible, compliant, and engaging user interfaces, adhering to WCAG guidelines.

•    Map and optimise customer journeys, conducting customer interviews to directly understand user needs and feedback, thereby enhancing the overall user experience across products.

•    Guide the UI/UX team in creating prototypes, running A/B tests, and implementing design iterations based on user feedback and analytical data.

•    Collaborate with product management and engineering teams to ensure design and user experience principles are incorporated from conception to launch.

•    Manage and mentor the UI/UX team, fostering a culture of creativity, innovation, and continuous improvement.

•    Stay abreast of the latest trends and technologies in UI/UX design, applying them to drive competitive advantage and ensure our products meet and exceed user expectations.

Key Requirements:

•    Design Leadership: Strong leadership in directing UI/UX design processes and teams.

•    Customer-Centric Design: Expertise in developing user-centric design strategies and delivering intuitive user experiences.

•    Technical Design Skills: Proficiency with design tools and technologies, with a keen understanding of how design impacts development.

•    User Research & Testing: Skilled in conducting user research, customer interviews, and usability testing to inform design decisions.

•    Collaboration & Communication: Ability to work closely with cross-functional teams and communicate design rationale effectively.

•    Creative Problem-Solving: Innovative problem-solving skills with a flair for creating engaging and accessible design solutions.

•    Knowledge of Compliance Standards: Familiarity with WCAG and other design compliance standards to ensure accessibility.

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

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