Knowledge Base Content Developer

Department: Product Management

Employment Type: Full Time

Location: London

Reporting To: Knowledge Base System Manager

Compensation: £30,000 - £35,000 / year

Description

At Reward Gateway, we’re driven by our mission to “make the world a better place to work.” Across the globe over 750 of us work together to bring this to life through our products and technology. We help our 4000+ clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

Your Role in our Mission:
Our mission is to make the world a better place to work and to achieve this mission we are seeking a Content Developer to help build content about our platform and products for our knowledge base. As Content Developer you’ll support our technical writing team by helping to identify knowledge gaps and build effective content to fill them. This is an ideal role for someone looking to build their career in content development.

What’s In It For Me?
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with a Glassdoor employer rating of 4.9 out of 5.

Over 50 benefits in our employee benefits package including:

A flexible holiday plan of up to 40 days per year
£400 a year Wellbeing Allowance
Unlimited professional development books, E-books, podcasts
Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

What You’ll be Doing:

Support the team to identify and understand knowledge gaps and work with the relevant stakeholders to help develop content to fill them
Measure performance of content and optimise content as required
Work with product and technical teams to write content, process flows and instructions on key features
Be an advocate for our knowledge base, promoting it internally as the go-to for knowledge on our platform and products
Help to review existing content and optimise this to help drive engagement
Write accurate, well-organised, consistent, and highly effective content for new and updated features of our service in the appropriate forms (flow charts, tutorials, videos etc.)
Prepare how to guides, instructional content for our releases, updates and specific feature sets
Create content for our customer support team
Collaborate with technical writers and customer support representatives to ensure that our customers receive the best possible support
Develop and maintain a high level of product knowledge about the Reward Gateway platform, associated modules and partner products

Experience and Skills You Need in this Role:

1-2 years experience in technical content development or similar role
Proven understanding of technical writing tools and software
Proactive problem-solving skills
Fluent/native English with strong written and verbal communication skills
Experience and interest in producing multi-form communications for tech/SAAS products
A Bachelor's Degree in a relevant field (or equivalent experience)
Previous experience working across multiple teams e.g., training, engineering, account management, success teams & third parties
High attention to detail, with an analytical approach to measure success and impact of internal comms
Strong organisational skills and the ability to work on multiple projects simultaneously

The Interview Process:

Telephone call with Senior Talent Acquisition Partner
Virtual or in-person interview with Knowledge Base System Manager and Director of Product Operations
Written Assessment

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work!

We hire BETTER.
Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

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REWARD GATEWAY
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