Overview
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues.
Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands.
Discover more at www.thefirstgroup.com.
Job Description
Ciel Tower, the world's tallest hotel boasts over 1000 luxurious rooms in Dubai Marina, is seeking a dynamic and visionary Managing Director to lead its operations. Nestled amidst the clouds, Ciel Tower aims to redefine luxury hospitality by offering unparalleled service, breathtaking views, and an unforgettable guest experience. As a Managing Director, you will spearhead all aspects of hotel management, ensuring exceptional service standards, maximizing revenue streams, and fostering a culture of excellence.
Responsibilities:
Leadership and Strategic Management:
- Provide visionary leadership to the entire Ciel Tower team, setting clear goals and objectives in alignment with the hotel's mission and values.
- Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability.
- Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development.
Operational Excellence:
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and security, to ensure seamless and efficient service delivery.
- Maintain the highest standards of cleanliness, safety, and guest satisfaction throughout the property.
- Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness.
Guest Experience and Satisfaction:
- Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest.
- Monitor guest feedback and reviews, addressing any concerns promptly and proactively to ensure high levels of satisfaction and loyalty.
- Continuously innovate and enhance guest amenities, services, and facilities to maintain Ciel Tower's reputation as a world-class destination.
Revenue Management and Financial Performance:
- Develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services.
- Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency.
- Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards.
Stakeholder Relations and Community Engagement:
- Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for Ciel Tower's objectives.
- Act as an ambassador for Ciel Tower within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.
Desired Skill & Expertise
- Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
- Proven experience in senior leadership roles (General Manager) within the luxury hospitality industry, with a track record of success in managing large-scale operations.
- Strong business acumen and financial management skills, with the ability to drive revenue growth and optimize profitability.
- Exceptional interpersonal and communication skills, with the ability to inspire and motivate teams to achieve excellence.
- Demonstrated ability to think strategically, solve complex problems, and make data-driven decisions.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.
- Flexibility to adapt to a fast-paced and dynamic work environment, with a hands-on approach to leadership.
Join us at Ciel Tower, where the sky is not the limit - it's just the beginning. If you're ready to lead the world's tallest hotel to new heights of success, we invite you to apply for the position of Managing Director and be part of our extraordinary journey.
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