Job Summary

A health coach assesses client lifestyles through patient-reported information and objective health data and works with participants and empowers them to change their behaviours to improve their health and well-being. The health coach is able to work with patients in person and on a digital platform.

Duties and Responsibilities

● Coordinate with the healthcare team ( physician, dietician and diabetes educator ) to create a customized care plan for participants for overall health and well-being in person and in a digital platform

● Understand goal setting and behavioral change processes

● Strategize with participants to understand, set, and update realistic health related goals

● Work with participants to help them reach their health related goals including, but not limited to activity, sleep, nutrition, weight, mood, etc.

● Able to coordinate multiple data points to assess and assist participants in setting and reaching their goals.

● Holds participants accountable in reaching their goals

● Monitor participant progress in achieving their goals

● Motivate participants who are struggling to achieve their goals

● Demonstrate self-confidence and the ability to express views that may not be popular or shared by participants

● Provide coaching in an online format to motivate participants to reduce or eliminate behaviors that are considered high-risk

● Able to understand and follow patient experience metrics

● Distribute educational content as appropriate

● Comfortable communicating in a digital platform

● Computer savvy

● Critical thinking skills

● Languages required: English & Arabic is a positive.

● Ability and willingness to work in a new start up environment where many roles are assumed as the business grows.

● Weekends, flexible shifts will be required within a 48 hour work week

Requirements

● Able to work with minimal supervision in a fast paced environment

● BA/BS degree and minimum desired previous experience in a wellness related field; or an equivalent combination of education and experience (e.g. health/fitness/nutrition educator, community health worker, social worker, and clinical office staff)

● Experience in the healthcare field a positive

● Ability to remain calm under pressure and apply sound judgment while working with high-volume/high-expectation participants

● Excellent interpersonal and customer service skills. Able to maintain helpful, caring and courteous relationships with participants

● Ability to actively listen and communicate effectively. Competent writing skills. Able to present information in a thorough, systematic fashion and perform follow-up routinely

● Ability to manage and oversee multiple tasks simultaneously, ability to prioritize tasks based on degree of urgency

● Excellent analytical and problem solving skills. Ability to develop solutions and recommend changes and follow through with implementation

● Basic knowledge of medical terminology