OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity:
We're looking to welcome a Customer Success Manager to join our Fortify on Demand team, with a goal to provide the highest level of customer satisfaction. As a Customer Success Manager, you will act as a single point of contact with your assigned customers, coordinating and supporting the team's efforts to help our customers get the most value out of their purchased services.
You will provide expert technical support guidance to customers for their Application Security needs, working proactively to avoid issues and ensuring rapid incident resolution when problems occur. As a Customer Success Manager, you will serve as a trusted advisor and advocate for our customers, ensuring that their needs are met and their goals are achieved. This role requires a deep understanding of technical solutions, strong communication and problem-solving skills, and a passion for delivering excellent customer experiences. The goal is to become a trusted support advisor and ensure that customers are successful in their use of their FoD service.
What you will need:
- Excellent verbal and written communication skills in English
- Proven experience as a Customer Success Manager or in a similar customer-facing role within the technical services industry.
- Strong technical aptitude and ability to understand complex technical concepts and solutions.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving and analytical skills, with the ability to quickly understand and address customer issues.
- Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines.
- Demonstrated ability to collaborate effectively with cross-functional teams and influence without direct authority.
- Experience with CRM systems and customer success tools is preferred.
- Familiarity with the technical service industry and an understanding of emerging trends and best practices.
What you will bring:
- Technical University or Bachelor's degree preferred.
- Previous experience in technical support and/or customer success
- Experience in AppSec desired
- Experience with AppSec tools (Fortify SCA, Fortify WebInspect, or equivalent tools)
- Coding/scripting experience
- Knowledge of cloud platforms – AWS, Azure, Google
- Pipelines – Jenkins, Azure DevOps
- Git/Version control/SCCM
- DevOps
- Open-source platforms
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
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