About the role

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. International SOS understands your needs like no other partner; more than 30 years of experience gives us an unparalleled understanding of your health & security threats and risk challenges. We are, therefore, uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of your diverse global workforce, wherever they are, even in the most remote and fragile environments of the world - on land, at sea or in the air.

We have an exciting opportunity for a Security Specialist, Assistance, to join our outstanding team of security professionals based in our 24/7 Regional Security Centre in Dubai, UAE.

As a Security Specialist, Assistance you will take up a fast-paced role providing and supporting the delivery of professional and effective security assistance services for clients of International SOS by addressing the security threats and risk challenges in Mashreq & Iran, East & Southern Africa, Eastern Europe and Central Asia.

Key responsibilities

• Deliver high-quality security risk assessments, advice, and the coordination of security assistance on a profile and itinerary-specific basis to travelers, international assignees, domestic nationals, and client risk managers.
• Receive and assess all security related calls and ascertain the assistance requirements of Intl. SOS clients.
• Give security advice to callers, employers, employees and organize appropriate security assistance accordingly.
• Contribute to operational readiness by carrying out tasking to maintain and develop the security provider network and internal Concepts of Operations.
• Coordinate and oversee responses to security Requests for Assistance (RFAs), including the production of Plans of Action (POA) for specific client requirements.

Required Work Experience:

• Proven experience in security intelligence or related field: military, government, NGO, journalism; relevant academic studies.
• Independent travel experience to multiple countries including more challenging risk environments.
• Risk and Crisis management.
• Experience in writing to senior management and decision makers.
• International work experience, including in more challenging risk environments.
• Experience of working in a customer/client focused role.

Skills and Knowledge:

• Strong knowledge of the political and security landscape within Mashreq & Iran, East & Southern Africa, Eastern Europe and Central Asia.
• Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences in English.
• Ability to critically analyze multiple streams of information under time pressure.
• Demonstrated experience in the application of risk assessments.
• Strong IT skills including Microsoft Office Suite and other applications.

Qualifications:

• Minimum requirement of degree level (or relevant professional taring) in a field related to security, risk management, international politics or international relations.

Languages:

• Fluent English (written and spoken)
• Advanced professional proficiency in Arabic, Urdu, Farsi, Russian, Swahili or another regional language preferred.

Additional Information:

• Some travel may be required, sometimes at short notice.
• Shift work based on a rotating roster.
• No night shifts.