The Opportunity

We are currently looking for a Retail Health and Safety Manager to join our Global Retail Operations team. Our mission is to drive operational excellence and best practices through innovative retail operations and best-in-class omnichannel technology, services, and support. Guided by our retail commandments and our unwavering focus on the consumer, we strive to deliver exceptional retail experiences and be market leaders in retail operations. 

What you'll get to do

•  Develop and refine a comprehensive H&S framework tailored to the unique needs and characteristics of retail operations on a global scale. This framework should serve as the foundation for all H&S initiatives and programs across the organisation.
•  Formulate comprehensive health and safety policies that align with local regulations and company standards, ensuring they reflect the specific needs and challenges of retail environments.
•  Collaborate with global markets to ensure consistency in standards and practices across all retail locations worldwide. Share best practices and lessons learned to foster a unified approach to health and safety management.
•  Serve as the primary point of contact for retail health and safety inquiries from internal stakeholders, external regulatory agencies, and customers. Communicate updates, best practices, and regulatory changes to relevant parties.
•  Develop training programs to educate retail staff on health and safety protocols, including proper handling of hazardous materials, emergency evacuation procedures, and hygiene practices to maintain a safe working environment.
•  Regularly audit retail locations to ensure compliance with health and safety regulations and company policies. Provide guidance and support to address any non-compliance issues promptly.
•  Conduct thorough risk assessments of retail operations to identify potential hazards and implement appropriate measures to mitigate risks.
•  Lead investigations into accidents, injuries, or near-misses within retail operations, analysing root causes and recommending corrective actions to prevent recurrence. Maintain accurate records of incidents and safety performance metrics.
•  Develop and maintain emergency response plans for retail locations, including procedures for fire emergencies, medical incidents, and natural disasters. Conduct drills and simulations to test the effectiveness of these plans.
•  Drive a culture of continuous improvement in health and safety performance by analysing data, soliciting feedback from frontline team members, and implementing enhancements to policies, procedures, and training programs.

We'd love to meet you if you have

Proven experience in retail health & safety management, preferably on a global scale.
Strong knowledge of facility maintenance practices, safety regulations, and compliance standards.
Excellent project management skills, with the ability to prioritise tasks, manage timelines, and coordinate multiple initiatives simultaneously.
Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.
Strong analytical and problem-solving skills, with a detail-oriented mindset.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and cultures.
Proficiency in relevant software applications and systems for maintenance tracking and reporting.
Microsoft Office suite (Microsoft Outlook, Word, advanced Excel and PowerPoint all essential)
NEBOSH general certificate in occupational health & safety
Risk Assessment & Incident Management tools (SmartOSH & WorldLEX)
Mandarin is preferred, but not required.