The ideal candidate:

• You have excellent written and verbal communication skills.
• You are an experienced problem-solver that can think strategically.
• You are detail-oriented with strong time management skills.
• You are solutions focused, with the ability to manage internal and external expectations.
• You are a challenger who is always looking to exceed desired results. 

Responsibilities:

• You will be the day-to-day client contact, building and maintaining effective relationships by being a true partner to clients.  Clients should trust your opinion/counsel and see you as an extension of their team.
• You have a track record of managing high-level / top tier accounts, confidently leading conversations and delivering projects end to end. 
• You take responsibility and accountability for the work and the process on each project – you are the go-to, both internally and externally. 
• You display strong working relationships with the Hypemaker team – you are a central cog and a vital part of the everyday operation, showing strong creative judgement and giving clear and honest feedback to teams.
• You will have a solid understanding of processes and proactively manage projects - facilitating conversations between team members, and considering how we can make the work even better at each stage.   
• You will proactively consider how actions will affect clients; responding quickly to meet clients needs, resolving problems and avoiding over-commitment.
• You will identify upselling opportunities throughout live projects, understanding how to approach new opportunities with clients.
• You will constantly think about how to nurture and grow long-term business relationships with clients.   
• You are competent with finance and legal processes, including SOW and tracking budgets alongside the Exec Producer.
• You take the time to understand every aspect of your client's business; you show a real passion for their brand and the industry.
• You identify and solve problems before your peers or clients do. When highlighting a problem, you always have a view of what a solution might be with your clients brand front of mind.  You talk solutions, not problems.   
• You can write compelling strategy, with a logical thought flow, and show ability to craft a story. 
• Effective time management is essential.  You ensure that you are delivering work on time and are conscientious with deadlines.
• You will regularly monitor and track the team’s time on paid projects, to ensure we are not over or under servicing clients.
• You will be an administrative support including weekly updates, updating project management trackers, contracts, budgets and timelines.
• You are positive, proactive and solutions-driven – always thinking one step ahead.

Requirements:

• 6-7 years of relevant work experience in senior account management within an agency environment.
• The highest level of organisation and anticipation. Bigger picture thinking is a must.
• Understanding of Sales, Creative and Production processes.
• Strong personality and ability to manage demanding client relationships.
• Excellent written and verbal communication skills over email and phone.
• Attention to detail; thorough, accountable, excellent follow-through.
• Problem solving, analytical skills and resourcefulness.
• Able to work independently and effectively is a must.
• A go-getter and time-efficient individual.
• European language is very advantageous but not essential.

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