At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.
Job Description Summary:
What you need to know about the role:As a dynamic UK Customer Success Manager, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills.
Successful candidates will exhibit a strategic thought process, leveraging data-driven insights to facilitate valuable consultative conversations. If you are a proactive and strategic thinker with excellent communication skills, we invite you to join our team. Your expertise will contribute significantly to fostering successful partnerships with our valued merchants, making a lasting impact on our customer success initiatives.
Meet our team:
Our UK Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization. We value teamwork, new ideas, commitment, and an enjoyable workplace.
Job Description:
Your day-to-day:
In this role, your daily activities centre around supporting up to 10 enterprise relationships, in three key focus areas: Grow, Satisfaction and Retain. You will:
Develop mutual customer success plans with key merchant contacts with merchants to detail growth opportunities and optimization.
Identify cross- and upsell opportunities and collaborate with the aligned sales teams to drive deal success.
Drive merchant retention through ongoing relationship management and proactively mitigate merchant churn risk.
Proactively review merchants' operating environments to deliver merchant education and best-practice sharing.
Advocate and liaise with internal teams, including product or technical support, to improve merchant experience.
Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions, and complete formal analyses on declines and interchange.
What do you need to bring:
Solid customer success or account servicing experience with complex, enterprise solutions (ideally payments, fintech or e-commerce) catering to Fortune 1000 companies
Proven track record of successfully managing multiple business customers, developing opportunities, and meeting new business targets.
Strong communication skills and commercial awareness.
Strong working knowledge of external systems, PC-based internet, and software applications (Internet Browsers, Microsoft Office - Outlook, Word, Excel, PowerPoint).
Travelling to your customers to deliver business reviews and increase relationships is key to a successful business partnership.
Preferred Qualifications:
Ability to work well in a matrix environment, including experience in collaborating across multiple departments and levels within an organization.
Experience working with Microsoft Office (PowerPoint, Excel, OneNote, Outlook), Gainsight, and Salesforce.
Additional Job Description:
** We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply **
Subsidiary:
PayPalTravel Percent:
0Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
Click Here to learn more about our culture and community.
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Any general requests for consideration of your skills, please Join Our Talent Community.
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