Company Description

RIXOS brand is expanding its portfolio of new properties in UAE with several exciting and highly-anticipated properties that will open over the next few months.  If you would love to join our rapidly growing RIXOS family please submit your application and qualification for our consideration.  Priority will be given to those with prior All-Inclusive experience which is essential for the operating models of our hotels. 

Job Description

Reporting to the Hotel Manager/General Manager, the Executive Chef will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving employee engagement, learning and development, performance and talent within their departments.  They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.

Responsibilities

Culinary

Oversees and supervises all culinary and stewarding areas of the hotel ensuring quality and operational standards are met and guest satisfaction is maintained across the resort.

To interact with Food & Beverage and Sales & Marketing to ensure hotel guest receives utmost levels of service

To be entrepreneurial and to think beyond the boundaries when it comes to elevating experiences and exceeding guest expectations and satisfaction

To work with creativity and flare showcasing a sincere passion for excellence in culinary operations.

To ensure the culinary team is well trained, efficient and has a sincere desire for growth and development

To take the time to get to know and interact with the hotel guests, and to be committed to service excellence and building loyalty with all guests and employees

Maintains a high level of communication and feedback within the departments

Ensures that the reports and the statistics are prepared and distributed as required.

Communicate new or amended procedures to relevant departments/employees in timely manner, ensuring they have been understood.

Work closely with Procurement, F&B and Engineering to ensure all operations and standards are well maintained.

Work closely with Hygiene manager to ensure food safety and cleanliness practices are fully compliant including the municipality regulations.

Ensures guest expectations are met and designs the menus in line with expectations, seasonality and occasions.

Must have a strong focus on sustainability 

Planning & Organizing:

Coordinating purchasing for the Kitchen and stewarding departments with the finance team as per the hotel procedures

Conduct interviews for candidates in the department in conjunction with People & Culture and prepare job descriptions

Daily monitoring of the Food Cost to ensure monthly targets are achieved without undermining the agreed product quality

Adhere to and monitor departmental operating expenses as per departmental budget and forecast.

Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.

Assist the Food & Beverage Director with the preparation and conversion on departments promotions calendar

Together with Food & Beverage Operations, co-ordinate and change programs and promotions according to seasonality

In conjunction with the Food & Beverage Director, coordinate with Sales and Marketing so that all Food and Beverage Marketing collateral is prepared in advance

Ensure that staff scheduling is done effectively and in line with business demands and posted a minimum of seven (7) days in advance

Ensure all menus are accurately costed, have standard recipes and presentation photos

All new menu items to include service staff education and tasting

Full compliance with local municipality HACCAP standards and certification.

In conjunction with the Food & Beverage Director, look at new potential revenue streams including outside catering opportunities.

Operations:

Train and develop the kitchen and stewarding team in the departmental operating standards

Maintain a consistent focus on improving the overall flow of the kitchen operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs

To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities

Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions

To lead daily departmental briefings and monthly meetings

To have a complete understanding of and to adhere to Rixos Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

To drive the performance of the kitchen and stewarding team members, including completion of performance appraisals, coaching counseling and performance management in conjunction with People & Culture

Ensure the team-work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist with the maximization of revenue.

Ensure all team members are aware of all F&B revenue targets as well as food cost targets and are kept informed of performance results.

Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.

Ensure you have a presence in our outlets and interact with guests during service and ensure this practice by the Executive Sous or Sous Chef in your absence

To ensure a consistently high standard of grooming is followed and by self and team

Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction

Have full knowledge of all products and services provided by the property and in the local area

Actively participate in guest events when requested.

Ensure daily shift handovers are conducted in a professional and constructive manner.

Regularly spot check duty shift checklists to ensure tasks are completed.

Be committed to the company culture of natural enjoyment and be a role model for delighting our guests.

Ensure at all times that workstations, fridges, freezers and preparation areas are well organized, equipped and properly maintained

Monitor kitchen equipment and ensure the team reports any defects to engineering immediately

Administration:

To work closely with the Finance department to produce monthly financial reports timely & accurately

To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve guest satisfaction levels as well as employee productivity and satisfaction

Oversee the implementation of a training plan for the department

Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

Keep up to date and accurate HACCAP records and documentation

Implement checks and controls for each and every food delivery for quality and proper storage

Ensure all purchases are in line with the Hotels purchasing policy.

People & Culture

Employee Relations

Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 

Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employees.

Recruitment

Hire new Employees in conjunction with the People & Culture Leader through INES

Use the interview guides provided to gain further information on any potential candidate

Employee Engagement and Communications

Strive to increase employee engagement engagement by promoting a positive work environment where each employee is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and associate information with transparency so that each employee understands how they contribute to the company’s success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensure the EES Champions for the hotel/departmental action plans in order to increase employee engagement and improve EES scores year on year.

Represent the organization as an exemplary ambassador the Ennismore All Inclusive - Employee Service Culture

Labor Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to Talent & Culture leader as well as Hotel Manager/General Manager.

Learning & Talent Development & Performance Management

Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.

Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training

Ensure Departments have adequate Departmental trainers, and these are well utilized

For all supervisory positions have a transparent development program in place in conjunction with the People & Culture leader as well as Learning & Development.

Development of direct reports to give them ongoing feedback and development.

Finance

The activities and contribution of the role will impact the performance of the hotel. 

They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.

They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.

Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

• Educated to bachelor’s degree level or beyond, most likely within a business or hospitality management related discipline, or experience equivalent
• Prior experience as a Department Head in a large, fast paced organization
• Fluency in verbal and written English is essential – an additional language eg Arabic would be an advantage
• Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
• Previous working experience in a truly global work environment is essential

Signed

Name of Heartist:

Signature of Heartist:

Date:

Qualifications

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Employee service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

Must have previous All-Inclusive experience

Educated to bachelor’s degree level or beyond, most likely within a business or hospitality management related discipline, or experience equivalent

Prior experience as a Department Head in a large, fast paced organization

Fluency in verbal and written English is essential – an additional language eg Arabic would be an advantage

Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.

• Previous working experience in a truly global work environment is essential

Signed

Name of Heartist:

Signature of Heartist:

Date: