Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Job Description

Join Visa: A Network Working for Everyone.

PURPOSE

The Sr. Manager, Loyalty solutions lead for GCC & NALP will work closely with the Regional Products and Business Development Leaders to define and execute our strategy to scale Loyalty products in the region. The role will be involved in both program management activities as well as well as expanding Visa’s loyalty footprint across the region.

The role will also work closely with the CEMEA regional loyalty team to constantly improve solutions and drive innovation with Visa clients.

The role will be based in the Dubai office reporting to the Head of CVP and Loyalty for the region, and is expected to:

• Understand market trends, client needs, the competitive landscape, and overarching privacy & regulatory environments within the GCC & NALP region.
• Develop and deliver on the Loyalty solutions strategy for Visa in the Middle East, North Africa region through both in-house solutions and via partner capabilities.
• Help identify and deliver against the needs of clients (Issuers, Merchants, Fintech's, Governments) in key GCC & NALP markets, relating to loyalty solutions and consumer experience.
• Help package, sell and deliver robust consumer and merchant loyalty solutions for clients.

• Drive product sales and delivery including project management, understanding, and developing consumer solutions, as well as associated processes and collateral, that allow the products and capabilities to be delivered in a bespoke manner to clients
• Work with the Business Development and Product teams as well as other stakeholders to implement key solutions and drive revenue targets
• Be accountable for achieving financial targets outlined in business cases developed for the implementation of products / solutions

• Enhance Program management and engagement level with existing clients, assist existing clients in the transition to advanced solutions both from a technical perspective as well as use case definition

• Support the creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development, and other stakeholders to validate assumptions
• Track the performance of solution/product implementations, launches and programs, whilst providing regular reporting and dashboards

• Support key business development opportunities, provide input and expertise to pitches, RFPs, deal structures, revenue forecasts and contracts
• Collaborate with key internal Visa partners - including Finance, Legal, Risk, Compliance, Marketing, Business Development and Acceptance
• Work effectively in a matrixed organization structure and participate in cross-functional projects, especially relating to innovation, benefits, loyalty, consumer experiences, product, and solution design/delivery.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• People skills both in managing direct reports as well as a matrix organization within and across functional areas.
• Strong sales and solutioning skills
• Solid interpersonal skills and ability to work effectively within a matrix organization
• Understanding of loyalty platforms and how they work – business knowledge is a must and technical knowledge is an advantage
• Strong project management and analytical skills
• Product management skills (knowledge of product lifecycle, development, and implementation frameworks etc.)
• Good verbal and written communication skills
• Service-delivery orientation

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.