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Job Descrption
The Brief:
You are the master of communication with a flair for Customer Happiness. You are an expert in handling customer queries through calls, emails, and chat interactions. As a multichannel maestro, you will delight our customers by providing personalized, efficient, and creative solutions. You are passionate about delivering extraordinary customer experiences and possess excellent communication skills promptly.
Your Responsibilities
- Serve as the frontline ambassador for our brand, providing top-notch customer support through calls, emails, and chat interactions.
- Actively listen to customers' queries, concerns, and feedback, demonstrating empathy and understanding.
- Engage customers in delightful conversations, building rapport and trust through your friendly and positive demeanor.
- Follow up with all open cases which are not limited to customer queries on packages, operational queries, payment, and technical queries.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Maintain accurate and detailed records of customer interactions, ensuring the information is readily accessible for future reference.
- Upsell the membership product upon customer interest (Inbound / Outbound).
- Cross-sell our Buy4me product upon customer requirement (Inbound / Outbound).
- Trace the last mile status of the orders and ensure the delivery followed within the time frame.
- Ensure to update the status of delivery in Salesforce system.
Complete form below to directly Send your CV / Linkedin Profile to Customer Happiness Executive at Agility.
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