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Job Descrption
Job Purpose :
- The Primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standards.
- Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenues.
- Identify customer needs and proactively deliver quality and unique customer service that will exceed customer expectation.
- Identify new to bank personal banking customers and refer leads to other segments in the Bank.
- Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical.
- Ensure to attain up-to-date products and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendments.
- Ensure proper documentation, correctness & completeness of all applications/forms.
- Accept, Evaluate & send for processing all after sales transaction (AST)
- To be vigilant at all times and perform their duties with due care and ensure that all activities are in compliance with the Bank Policy and Procedure.
- Handle correspondence related to service & sales issues.
Complete form below to directly Send your CV / Linkedin Profile to Personal Banking Advisor at Emirates NBD.
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