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Job Descrption
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
- Identify and map key processes impacting customer service and operations.
- Standardizing workflow and procedures.
- Review and enhance service level agreements” SLA’s”
- Prioritize, recommend and follow up on implementation of changes
- Develop service standards for all retail delivery channels.
- Review benchmarking reports to understand key improvements and implement changes
- Identify service-related training needs
- Monitoring of the implementation and fine-tuning if required
- Provide analysis on service quality reports and make recommendations to enhance
Job Skills & Qualifications:
- Bachelor’s degree in relevant field
- Minimum 5 years banking experience with minimum 2 years’ experience in a similar position/role
- Project Management skill
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
Complete form below to directly Send your CV / Linkedin Profile to Priority Banking Lead at Emirates NBD.
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