Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

As a Director of Subscription, you will play a pivotal role in driving the success of Talabat’s subscription program Talabat Pro regionally, working closely with markets to unlock growth & strengthen Talabat Pro’s value proposition.

What's on your plate?

• Define overall program strategy and targets, with the support of key local & regional stakeholders

• Explore & launch levers to strengthen Talabat Pro’s value proposition for both subscribers and vendors

• Work closely with Product on roadmap planning, new feature launches, and UX/UI optimization.

• Drive program growth, analyzing key performance metrics such as acquisition, retention, churn, engagement, customer & vendor ROI.

• Manage Talabat Pro P&L, ensuring healthy program economics across markets.

• Scale vendor adoption, working closely with Sales teams to onboard & retain vendors onto the program.

• Collaborate with Marketing to streamline Talabat Pro comms & campaigns across markets.

• Launch new markets and design GTM strategy

• Liaise with Customer Service, Sales, PR, Legal, Finance in case of major tech incidents or bugs.

Qualifications

• Entrepreneurial mindset - previous experience in a fast-paced startup environment, managing or owning a P&L

• Leadership - previous experience managing large teams, in a multi-stakeholder role

• Innovative - loves launching & scaling new products or services, and thinks outside the box

• Data-driven - leverages data to drive performance, make decisions, and prioritize