Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

This role will involve managing Vendor operations and new vendor onboarding across the country. The vendor operations specialist will take ownership of improving service levels by measuring compliance, finding performance gaps, and taking actions to improve performance. The role will be responsible for the overall vendor operations management and improvement. 
 

What’s on Your Plate?

• Manage day to day vendor operations tasks and keep ownership of supporting back office tools while delivering on agreed KPIs 

• Define and execute steps to achieve performance improvement, managing the work-flow in a end to end manner 

• Improve vendor training quality, introduce new training modules 

• Scheduling, assigning and carrying out training with restaurant partners, troubleshooting and technical support

• Developing action plans with the department manager to address weak areas in need of improvement

• Work alongside regional logistics and country sales teams on actions and activities to drive vendor operations forward

• Reporting and monitoring of KPIs and performance SLAs

• Drive key projects through end to end project management for operational improvement across vendor onboarding and performance areas

• Be hands-on with related back office tools and make necessary adjustments based on business needs.

• Manage a team of operations coordinators and ensure the best output for the operations and onboarding function

What did we order?

• Bachelor’s Degree is mandatory

• 3-4 years’ experience in operations or logistics. food/grocery tech industry

• Strong communication skills, both written and verbal

• Experience in dealing with cross-cultural team members and cross-functional teams

• G-suite and MS Office suite skills and Data Interpretation Skills

• Ability to deal with ambiguity, work under pressure, and handle stress

• A motivated team player and supports Vendor operation function overall objectives by going the extra mile

• Knowledgeable in operations and performance-related tasks 

• 3-4 years’ experience in operations or logistics. food/grocery tech industry

• The ability to quickly adapt to new environment and systems

• A team player who can work in a fast-paced environment with a make-it-happen attitude