Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

What's On Your Plate?

• Develop and execute communication campaigns. 

• Evaluate the effectiveness of communication campaigns, collect data, and generate reports to provide insights and recommendations for improvement.

• Design and lead rider engagement initiatives, emphasizing our value proposition, ensuring we remain the top choice for riders in the market.

• Own the rider support channels, including Offline Support and NPS. Develop SOPs to address rider inquiries and concerns promptly.

• Organize and facilitate recurring Rider Focus Group Discussions (FGDs) to gather in-depth insights and feedback.

• Collaborate with Regional and Central teams to implement rider engagement strategies, exchange insights, and jointly drive initiatives.

• Maintain and update local comms calendars and engagement calendars. 

What Did We Order?

• Bachelor's degree in operations, communications, or a related field.

• 0-1 year of experience is required. 

• Proficiency in using Tweety or similar Communication management software.

• Demonstrated Experience in organizing and executing engagement activities/events.

• Excellent written and verbal communication skills (English and Urdu) to craft compelling messages and collaborate effectively with stakeholders.

• Ability to work both independently and collaboratively within a team environment.

• Experience working with diverse teams is a plus, demonstrating an understanding of regional dynamics and cultural nuances.