Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Join the Post Order Happiness domain, where we're on an exhilarating mission to redefine the post-order experience! Our goal? To ensure every customer enjoys a seamless and consistently delightful journey after placing an order. From innovating on the tracking screen to revolutionizing support in the help center, and refining our order rating system, we're committed to excellence in every touchpoint.

You'll be at the heart of a dynamic ecosystem, leading two dedicated teams totaling 12 passionate engineers. Collaborate with our visionary product designer and forward-thinking product managers. Together, we're not just solving problems; we're setting industry standards.

Are you ready to make a tangible impact and shape the future of customer satisfaction? The Post Order Happiness domain is where your leadership will pave the way for groundbreaking achievements.

A little bit about our engineering culture

We love finding new ways to shorten the feedback loops, create together and make an impact. To do so, our engineering culture and practices are based on eXtreme Programming (XP), Domain-Driven Design, Lean and Continuous Delivery.

We believe that the assumption behind the “Speed vs Quality” mindset is flawed and that you can both have your cake and eat it too. For us, quality enables speed. Not in 2 years, but now.

Co-creating together with others through Pair and Mob programming helps us deliver more value sooner and find joy in our work by seeking productive human connections with others.

We find that engineers seeking to understand our product and business better understand the context of their work, which helps them to innovate, deliver more value to their customers and find more purpose in their work.

Role summary

• Alongside your team counterparts (product, design, data), understand your customer/business needs/desires/problems to drive desired outcomes and create a strategy to drive desired outcomes
• Lead, inspire and empower a talented group of engineers to self-organize and discover, innovate, implement, deploy and own end-to-end complex software solutions
• Develop and grow engineering talent through effective mentoring, coaching, and retention strategies in a hyper-growing, highly competitive economic environment
• Guide your team in creation of software as a solution to an end-to-end problem in your business domain and deliver value in small batches, taking into account non-functional requirements such as availability, scalability, latency and efficiency of talabat’s services in line with our internal engineering standards.
• Guide your team’s discovery, planning and execution to successfully deliver value to our customers in small batches
• Lead a specific domain of our product
• Contribute to the wider tech organization by leading strategic initiatives

Qualifications

The following experience is relevant to us

• Great product sense for selecting the opportunities which deliver impact to our engineers
• Empathetic and able to easily build relationships (Stakeholder & Dependency Management)
• Able to balance between continuous product discovery and delivery
• Able to help others understand the value of continuous flow of value and the role of technical practices to enable it
• Experience building & leading cross-functional, empowered and self-organized teams of multidisciplinary engineers
• Able to transfer knowledge via mentoring and coaching
• Strong Stakeholder and Dependency management via proactive communication
• Excellent verbal and written communication skills, capable of creating compelling written narratives to get the key stakeholders engaged
• Humble, curious, and open-minded with a growth mindset, thriving on continuous feedback
• Good understanding of lean/agile values & principles and associated practices
• 8+ years of experience in software engineering, preferably within Extreme Programming environment (TDD, Pair Programming, Simple Design, and Continuous Refactoring)
• 4+ years of hands-on technical leadership and people management experience
• Experience in Distributed Systems Architecture (Microservices, Event-Driven, and RESTful Services)
• Experience building, maintaining & improving with Trunk Based Development and Continuous Delivery
• Solid experience in designing, implementing, monitoring and scaling of web apps and APIs
• Solid understanding of the full mobile development life cycle
• Strong familiarity with the general mobile landscape, architectures, trends/emerging tech
• Proficient in testing with focus on automated end to end quality
• Experience with cloud platforms, preferably AWS
• Strong understanding of quality, performance, monitoring, alerting and security standards
• Wide experience in different technology stacks, tools, and practices such as DevOps