Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Team Lead Content Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

What’s On Your Plate?

• Team Management

  Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines

  Conduct periodic team briefings to maintain performance standards or address any changes in process flow

  Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity

• Process Optimization

  Develop SOPs to manage workload and adhere to SLAs

  Highlight key issues and areas of development to address with relevant internal stakeholders

  Enrich offline databases for ease of use and scalability

• Vertical Migrations

  Lead Vertical Migrations depending on suitability and enhanced customer experience

  Create category trees and product listings based on research and experimentation

  Work closely with Account Managers to collect relevant data from Partners

  Monitor pre and post performance of migrated verticals and share insights

• Key Account Revamp

  Collaborate with internal and external stakeholders to plan and execute Key Account re-categorization, assortment revamp and inventory accuracy

  Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics

• Streamlining Local and Regional Initiatives and Campaigns

  Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring

  Organize training for new feature rollout and content product advancements 

  Collate and share feedback on a regular basis to maintain content standards

• Content Guidelines and Quality Check

  Ensuring guidelines and timelines are adhered for every campaign and project

  QC procedures to safeguard talabat and partner’s interest and minimize escalations

  Minimize content-related order cancellations through regular spot checks and long-term fixes

• Opportunity Seeking

  Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners

  Curate local campaigns by identifying gaps in the trade calendar

What Did We Order?

• Bachelor’s degree in any related field

• 1 to 2 years of experience as a Team Leader

• Strong Leadership Skills

• Analytical and organized problem-solving abilities

• Ability to meet deadlines and work under pressure

• Ability to multitask, prioritize, and manage time efficiently.

• Very good knowledge of Microsoft Excel, Word and PowerPoint

• CMS system knowledge is a plus.