The purpose of this position is to control, supervise and coordinate train operations to ensure the safety and availability of train services are delivered on the Dubai Metro.

MAIN RESPONSIBILITIES

• Supervise and control the train movement on the main line by utilising various computerised tools to ensure trains adhere to predetermined schedules, monitor the movement of trains on the control console, assess delays and implement change to rectify the situations, avoid trains bunching up and to ensure the safety of operations;
• Liaise with Roster Planner, Timetable Planner and Depot engineers to ensure availability of train and train crew to cater for unexpected events;
• Report incidents, failures or events that impact on safety and/or service performance to the Chief Controller in a timely and clear manner;
• Coordinate service start-up, shut-down with the Chief Controller, Engineering Controller, Depot Controller, and Train Crew Supervisor;
• Inform the Chief Controller of any operating conditions deviating from normal conditions;
• Direct Station Masters and Train Attendants during incidents and emergencies, monitor passenger levels at platforms via the CCTV system and regulate the service to mitigate capacity problems and overcrowding; 
• Manage and modify on-line timetable to cater for unexpected events;
• Perform shift and emergency duties when required;
• Perform and carry out other duties as instructed/directed by the Chief Controller and Control Centre Duty Manager.

KEY SKILLS

• Good literacy and analytical skills required for the role;
• Ability to understand complex systems and possess good IT skills;
• Good communication skills and the ability to manage multiple tasks efficiently and work

• productively in a fast-paced, team-oriented environment;

• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;

EXPERIENCES

• A minimum of 2 years, preferably 3 years, of work experience as a traffic controller or a traffic

• planner in a railway, airport or urban traffic control setting;

• Thorough understanding of train operation controls such as train supervision, train regulation,

• manual route settings and associated activities in a central control room environment;

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EDUCATIONNAL QUALIFCATIONS

• Ideally a degree holder of a high diploma of post-secondary education in a related discipline.