Head of Joint Commercial Unit will manage and demonstrate the roles and responsibilities as specified in the Operations and Maintenance Service Agreement (Metro) between Keolis MHI and RTA and actively work on collaborative relationship management with RTA and other internal/external stakeholders to manage the matters across the Company.

   KEY RESPONSIBILITIES:

   Strategic

1. Lead a Joint Commercial Unit, a collaborative effort between KM and the RTA overseen by a Steering Committee, tasked with executing defined assignments spanning both organizations.
2. Develop and uphold Procurement and subcontracting policies, and Local Industry Development Plan in partnership with the RTA, in alignment with KM's Procurement team.
3. Evaluate RTA's insurance contracts to optimize coverage, in collaboration with KM's Finance team.
4. Collaborate with the Projects Management Office to provide procurement and commercial support for RTA projects.
5. Design comprehensive retail and marketing policies to maximize RTA revenue and oversee retail projects, including bi-annual delivery of the Retail Space Improvement Study.
6. Facilitate access to railway spaces for retail purposes, manage RTA advertising, and provide support for railway retail properties management.
7. Provide division-wide commercial governance support aligned with best practices and innovative solutions to address associated risks.

    Financial

1. AsSist the Procurement team and relevant departments in acquiring new Key Contracts for the Service Provider, including any variations or terminations.
2. Support and execute sub-contracting and supply chain arrangements for Variations, Tram Variations, RTA Projects, and Tram RTA Projects.
3. Facilitate collaboration with the RTA in procuring Spares, Parts, Special Tools, and other items, promoting knowledge and experience sharing between RTA and KM.
4. Support collaboration between RTA and KM in managing and implementing changes, including Variations procurement. Ensure RTA staff involvement for leveraging their expertise from the Predecessor Service Provider's arrangements and ensure compliance with contractual procurement criteria while demonstrating value for money.

    Stakeholder / Customer

1. Support the transparent and collaborative relationship between the RTA and KM, including establishing and maintaining the Collaborative Platform with the IT team, and incubating and developing new innovative ideas as initiatives by JCU.
2. Develop and implement the collaborative business relationship management process with responsibility, authority and accountability for ensuring that the policies, processes, culture and behaviour required are established, implemented and maintained as defined in Corporate Relationship Management Plan (CRMP) in aligned with ISO44001.

Operational

1. Deliver the contractual obligations to the RTA.
2. Reporting to the JCU Steering Committee on the status of JCU’s activities (on-going activities, difficulties, areas of improvement etc.).
3. Establish and maintain Retail Letting Manual in collaboration with RTA.
4. Facilitate the access and grant of approvals, permits, licences for the retailers to undertake their retail or other activities associated with RTA retail properties.
5. Support to RTA in managing the Railway’s retail properties.
6. Facilitate the timely access and grant of approvals, permits and in relation to its advertising and marketing activities and help as may be required.
7. Establish the documents and the procedures related ISO44001 (Corporate Relationship Management Plan, Joint Management Plan etc.) and maintain the implementation.

Capability / People

1. Support Commercial Director and collaborate with the commercial and legal team members to ensure the best use of team skills and potential to achieve Company objectives.

     DMENSIONS

1. Regular reporting on the JCU activities to Commercial Director
2. Regular preparation and minutes for monthly JCU Steering Committee
3. Promote a healthy and professional
4. Office environment. Occasional travel may be required.

     CHALLENGES

1. Establish substantial benefit and continue to deliver the benefits to RTA and KM
2. Maintain and continue to improve motivation for collaboration

    KEY COMPETENCIES

    Technical Competencies

1. Business Conduct - Management and leading on corporate legal and compliance matters impacting business conduct. Excellent project management skills.
2. Judgement - Good legal and business judgment and ability to apply business solutions to legal problems.
3. Contracting Knowledge - Good understanding of contracting issues, regulations and terms and conditions, main aspect of ethics and compliance.
4. Problem Solving - Business focus, solution and problem solving oriented, and ability to assess contractual topics in ways to improve contracts’ productivity.
5. Supply Chain Management - Review, and negotiate business agreements (mainly Operation & Maintenance contracts, services agreement, supply agreements, warranties, etc.) associated with activities of the business, including procurement.
6. Negotiating - Good negotiation and advocacy skills.

     Behavioural Competencies

1. Strategic thinking - the ability to think long-term and make decisions that align with the Company's goals and objectives. Acts on own initiative and able to take a creative, innovative approach as well as work as part of a team.
2. Communication: the ability to communicate information clearly and effectively to both internal and external stakeholders. build trust with operational managers at all levels. Strong experience in working collaboratively and cross-functionally. Comfortable in representing the corporation to relevant stakeholders.
3. Decision making - the ability to make sound and timely decisions, weighing the potential risks /benefits of various options. Manage priorities effectively with enough flexibility to respond to changing needs and requirements.
4. Teamwork - good interpersonal skills and the ability to establish trust with executives and managers at all levels, as well as manage and motivate colleagues with leadership and strong organizational skills.  Proactive attitude with a strong sense of conviction.
5. Ethical behaviour - the ability to conduct business in an ethical and transparent manner, and to instil a culture of integrity. Role model in integrity and ethical standards

    key INTERACTIONS & communications

Nature of Interaction

Internal

Group

External

MD, Executive Team, and Department Managers.

KM Board, Shareholders

RTA (Upstream) & Vendors/suppliers & subcontractors (Downstream)

    Min. qualifications

Min.

Required

Desirable

Education

1. Bachelor’s degree in Commerce, Law, Finance, Marketing, Business Administration or similar relevant fields, including MBA

Experience

1. Strong experience in the local culture and regulatory environment. Understanding of political and economic trends in the country
2. Previous working experience in 5 years as a manager in related with Public and Private Partnership
3. Professional career in infrastructure business and/or in Public Service Companies

1. Regional and UAE experience is preferred.
2. Public transportation sector experience preferred

Skills / Training

Fluent in English (Oral & Written)/

Certified Implemented/ Auditor for ISO 44001

   General Accountabilities

1. Adhere to the company's HR policy. Values diversity and KM policy of Valuing All People.
2. Performs the duties only for which they are trained and certified.
3. Acts in a safe manner and work within the safety policies for own workplace, including wearing PPE and implementing protection arrangements as applicable.
4. Ensures the health, safety and welfare of themselves and others are not affected by their acts or omissions.
5. Reports safety incidents promptly and renders helps in case of emergency while maintaining own safety.
6. Complies with the Company’s policies and procedures.
7. Demonstrates a strong understanding of the company's Information Security Management System (ISMS) and actively participates in its implementation and maintenance. Adheres to ISMS policies and procedures to safeguard sensitive information and maintain data integrity.
8. Takes responsibility for maintaining the confidentiality, integrity, and availability of company information by following established ISMS guidelines. Reports any potential security vulnerabilities or breaches to the appropriate personnel and supports the resolution of such issues in a timely manner.
9. Demonstrates a strong understanding of the collaborative business relationship policy and the effectiveness of the collaborative business relationship management system, and actively participates in its implementation and embed into the Keolis-MHI business.
10. Ensuring a positive attitude to environmental & sustainability initiatives & minimise negative environmental impacts