The purpose of this position is to support Learning and Development Manager in delivering the organisational objectives towards Keolis - MHI and other external customer.

Roles & Responsibilities

• Identify learning needs for the staff of Keolis-MHI as required.
• Implement establish training frameworks and delivery plans for Keolis-MHI.
• Aid in the design and deliver training to learners including but not limited to: standard operating procedures, safety procedures and instructions, technical training, emergency/degraded work procedures, customer service, management/supervisory training and other integrated management system (IMS) or developmental related training.
• Provide effective and well managed learner centred adult training to satisfy the needs of internal and external customers.
• Analyse and identify learnings need of learners.
• Provide detailed individualized feedback on learner progression and achievement in accordance with organisational requirements on conclusion of any/or delivered training.
• Analyse feedback to evaluate customers and learners’ comments and provide reports to capture evaluation and provide any necessary changes / updates to course.
• Keep up own safety competence requirement within own area of expertise.
• Review and analyse training documentation at regular intervals and provide suggested changes/enhancements to develop documentation for future needs.
• Act as an assessor of the CMS and provide judgement on employee’s competence, training needs and future development in line with organisational requirements.
• Provide lead assessor role for assessors within same occupational sphere.
• Identify and undertake opportunities for self-development in line with own continual professional development plan.
• Support the development of training and the business.
• Carry out any other duties or reasonable requests to support the needs of the wider transport portfolio, QHSE and other areas of the business or CPD.
• Awareness of the integrated management system and the content of the safety, assurance & environment and information security policy statements.
• Understanding of personal responsibilities and contribution to achieving compliance with the integrated management system requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions.
• Promote a good QHSE and information security culture among their peers, subcontractors and third parties.
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their line manager, departmental safety meetings and any other appropriate available channels.
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.
• Ensure that the training provided to trainees includes all safety aspects and fully complies with the organisations’ health and safety policies, standards and procedures.
• Ensure that the training courses are delivered safely and courses are properly evaluated and assessed.
• Responsible for the verification of the competence management systems.
• Practical training or the supervision of practical training in any of the tasks defined as safety critical.

KEY SKILLS

• Excellent interpersonal and communication skills.
• Mature, detail-minded, self-motivated and responsible.
• Proactive and multi-tasked and able to work under pressure to meet deadlines.
• Proficient in MS Office.
• Be a team player and work closely with the team members.
• Fluency in spoken and written English.

Education and Professional Qualifications

• Ideally a degree holder in any discipline.
• Professionally qualified with membership of a recognised professional institution.
• Holder of internationally recognised assessor and verifier awards.
• Ideally holder of recognised qualification in adult education or equivalent.
• Ideally holder of internationally recognised qualification in management.

Experience

• Ideally a minimum of 3 years of work experience in a railway, metro system environment plus 2 years of training experience.
• Ideally a minimum of 2 years of experience within a training environment.
• Working knowledge of railway operations, engineering and maintenance and associated activities.
• Understanding of the safety issues related to railway operations and maintenance.