As one of the most advanced and modern rail systems, the Dubai Metro is reliant on powerful systems to ensure we provide a safe and reliable service, and that our assets continue to perform optimally.

At the forefront of our systems is our Maintenance Management System (MMS) IBM Maximo, and which the position of MMS Database Administrator is essential to ensure continued maintenance and development of this system, and which will support to drive our asset management capabilities, deliver system improvements, and improve our data capture, completeness and integrity.

This position will act as an MMS champion and system gatekeeper across the business, ensuring that all changes adhere to the relevant testing and change management procedures, and support to establish and implement standards and best practices

MAIN RESPONSIBILITIES

• Designing, developing, testing and migrating configurations and developments in line with business and end-user requirements, including but not limited to, application, workflow, automation script, user interface (UI), custom java, database configuration, BIRT Report.
• Designing and developing mobile solution using Maximo framework (Maximo Anywhere), incorporating end-user testing and training.
• Day-to-day operation management of MMS, incorporating administration of MMS helpdesk tickets, user and security group management.
• Acting as MMS champion and gatekeeper, ensuring all changes adhere to relevant change management procedures, proactive proposal of solutions or recommendations to improve system capabilities and data quality and integrity.
• Coordination and facilitation of User Acceptance Testing (UAT), incorporating development of UAT scripts to define Pass/Fail criteria.
• Development and updating of technical documentation and processes, including work instructions, procedures and training materials to document technical solutions and support processes.
• Development and delivery of MMS training materials across all business functions and departments.
• Providing MMS technical expertise, support and guidance to stakeholders to educate on standards and best practices, and capturing of functional requirements to define technical solutions.
• Perform necessary maintenance on MMS hardware and software, incorporating record capture, system performance reports, and engagement with stakeholders to identify root cause.
• Development of complex SQL queries to support business user requirements.
• Supporting and monitoring MMS third-party integrations.
• Deputise for the MMS Solution Architect Manager for periods of leave, or as required.
• Support and actively contribute in MMS working groups, forums and meetings.
• Support to establish working relationships with external stakeholders, including client and wider Keolis subsidiaries, supporting MMS knowledge and best practice sharing.
• Drive continuous improvements to working practices and processes to optimise efficiency and quality, incorporating proactive recommendations to streamline or improve system and/or data capabilities, incorporating solutions to reduce or minimise helpdesk tickets.
• Assist in the development of business cases to support strategic investment in systems, processes and/or solutions to enhance system and/or data capabilities.
• Perform other duties as instructed/directed/agreed with the MMS Solution Architect Manager or Line Management.

KEY SKILLS

• Self-motivated and resilient, with strong organisational skills to effectively and efficiently manage and prioritise multiple workstreams in a fast-paced team-orientated environment.
• Excellent written and verbal communication skills, with an ability to develop detailed documents and processes, and translate technical requirements to non-technical audiences.
• Strong problem-solving skills, with an ability to logically approach problems in order to understand issues, identify root cause, and propose appropriate recommendations or solutions.
• Ability to engage internal and external stakeholders across various functions and departments in order to manage expectations, extract information, influence change, and work collaboratively to achieve successful outcomes.
• Ability to understand complex systems and willingness to learn new software-based applications and methods of working.
• High attention to detail and committed to data integrity.
• Ability to work autonomously with minimal direction.
• Able and willing to share opinion, challenge the ‘norm’ and contribute ideas and suggestions to improve working practices.

EXPERIENCE

• Minimum 5 years’ experience of Maximo 7.6.x or higher, experience of Maximo Application Suite (MAS) is desirable.
• Experience of Maximo Anywhere development and deployment, experience of Maximo Mobile is desirable.
• Experience of Maximo Integration Framework (MIF).
• Experience of developing BIRT Reports.
• Experience of advanced application of SQL/TSQL.
• Experience and knowledge of Java class.
• Experience and knowledge of Automation Script.
• Experience or knowledge of Asset Configuration Module (ACM).
• Experience of Maximo spatial (GIS) is desirable.

EDUCATIONAL QUALIFCATION

• Bachelor's Degree in IT, Computer Sciences, Engineering or related discipline.
• IBM Certified Deployment Professional or IBM Certified Functional Analyst is desirable.