The Assistant Retail Manager will support to manage a common task force between KM and the RTA under the supervision of a Steering Committee, an organization that goes across all the departments of KM and RTA, Retail Project Manager will deploy the tasks defined by the JCU Steering Committee and will ensure that common teams will reach to the goals set.

MAIN RESPONSIBILITIES:

Strategic

• Foster transparent collaboration between RTA and KM, following the Commercial Manager's instructions.
• Enhance and maintain Retail operational processes, including the Retail Letting Manual.
• Manage Retailers' contact records for key service partners and demonstrate foundational knowledge in Data Analytics tools.
• Support Joint Commercial Unit in meetings and act as a deputy for the Commercial Manager in client and retailer liaison.
• Develop strategic alliances with retailers, propose a comprehensive vision for retail and marketing policies, and facilitate timely access to the Railway for lettings and marketing activities.

Financial

• Actively recruit tenants for available retail space on Dubai Metro per the Service Agreement with RTA.
• Provide support in managing the retail team to meet committed obligations, enhance retailer activities, and boost retail revenue.

Stakeholder / Customer

• Serve as a liaison between retailers and Keolis MHI Operations, E&M, and Projects departments, ensuring awareness and arranging necessary support for retailer access and contractor assistance.
• Coordinate positive relationships with relevant internal departments and ensure smooth fit-outs in collaboration with station operations.
• Develop and implement a collaborative business relationship management process aligned with ISO44001, with responsibility for establishing, implementing, and maintaining required policies, processes, culture, and behaviour as defined in the Corporate Relationship Management Plan (CRMP).

Operational

• Maintain and update Fault logs for Retailers' feedback and complaints.
• Ensure accuracy and currency of all documents, alerting the Line Manager for updates.
• Respond to inquiries from current or prospective retailers in Dubai Metro stations.
• Maintain the Retail Information Database and relevant handbooks.
• Arrange and accompany retailers on station site visits.
• Brief new retailers on Keolis MHI guidelines.
• Share CAD files from RTA with retailers and assist in obtaining safety permits.
• Manage RTA stakeholders during retail unit installations.
• Provide marketing and promotional suggestions for retailers.
• Follow up on retailer-raised actions and faults, ensuring timely corrective measures.
• Attend station visits and provide timely updates to the Deputy Head of Passenger Service – Train and Retail.
• Prepare proposals for innovative ideas to enhance retail support.
• Attend meetings on retail project issues with RTA and Keolis MHI internal stakeholders.

Capability / People

• Support to manage the divisional Retail Support Team to ensure career development and the best use of team skills and potential.
• Takes personal responsibility and accountability for delivering job outputs
• Manage non-routine aspects of own job with little supervision

KEY SKILLS

• Excellent communication and interpersonal skills.
• A strong communicator and problem solver.
• Strong project management skills.
• Customer focus with a drive to deliver exceptional customer services.
• Resourceful, proactive, and able to work under pressure to meet deadlines.
• Extremely competent in use of MS office Programs, data analytics tools, capability in database and system design.
• Good writing skills to prepare reports and liaise with the client.
• Ability to use AutoCAD with design/drawing capability is desirable.
• Ability to manage conflict and to negotiate with stakeholders to achieve resolution of outstanding issues.
• Commercially astute;

EXPERIANCES

• A minimum of 7 years, preferably 9 years’ experience in coordinating, providing advice and support to retailers of fast-moving consumer goods or retailers providing consumer service.
• Extensive knowledge of a multi-culture organization, know who the key personnel are (both external and internal) and able to understand the organisation's aims and objectives.
• Experience of working within Station Operations in a railway or transport, safety critical environment.
• Experience of retail franchises is desirable but not essential.
• Fit out experience is desirable but not essential.
• Experience of putting in place contingencies necessary for project control.
• Experience of managing projects as project lead.

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in Commerce, Law, Finance, Marketing, Business Administration