The purpose of this position is to provide administrative support to the Revenue Protection Department and collate the required revenue reports for Dubai Metro and Tram.

MAIN RESPONSIBILITIES

• The Revenue Protection officer will be responsible for providing administrative and clerical support within Revenue Protection Department.
• Responsible in scheduling meetings, taking minutes of the meeting and ensure that action register is always updated.
• Responsible for collating the following reports:

1. Daily reports
2. Daily Fine Data Base
3. Daily Revenue protection (cumulative fine, violations, paid and unpaid fines)
4. Weekly/Monthly Revenue protection report
5. Weekly/Monthly Fine Analysis report
6. Weekly/Monthly Ticket Inspector Report
7. Monthly updates for Sickness and absence report
8. Monthly updates for Business Expenses report
9. Monthly updates for Mobile report

• Coordinate with other Operations Section Coordinators and Administrators and keep track of Revenue Protection staff records including contact details and emergency contact details.
• Responsible for monitoring attendance, overtime, leaves (annual, sick and etc.) and ensure that and Operations Tracker is updated
• Create and maintain an efficient filing system.
• Co-ordinate with all concerned parties to ensure an efficient level of general office support activities – e.g. filing, diary keeping, stationery, meeting rooms management, procurement requisitions.
• To perform as My HR super user, provides support and act as first point of contact of employees in relation to the use of My HR Employee Self Service
• To perform as SAP super user:

1. Raising purchase orders
2. Generate Accrual reports
3. Process reimbursement via BER

• Coordinates company events including team building, away day, annual event, briefings/presentations to make sure it runs smoothly and successfully; managing details like programme, location, selecting menus, accommodation and transportation.
• Maintain soft copies of standard templates and formats to facilitate consistent and efficient documentation.
• Assist the Revenue Protection Department in complying with documentary requirements, process requests by acquiring proper signature and submit relevant parties.
• Assist Revenue Protection department in coordinating a smooth office transfers and complying with the documentary requirement.
• Perform and carry out duties as instructed / directed by Revenue Protection Manager and Supervisor.
• Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.
• Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.

KEY SKILLS

• Knowledgeable is Microsoft Office particularly in Word, Excel, Power point and Visio and ability to learn new software-based applications
• Excellent communication and influencing skills
• Excellent level of English comprehension, spoken and writing skills and in numeracy skills required to take minutes, prepare, edit, proof read letters, reports, etc.
• Highly organised and methodical in approach to work
• Motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
• With a Revenue protection experience is an advantage
• A dynamic, high energy individual who can support several groups/sections within a department
• A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organisation
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities
• Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information

EXPERIENCES

• A minimum of 3 years, preferably 5 years of experience as an Administrator

EDUCATIONNAL QUALIFCATIONS

• Ideally a Degree holder or high diploma of post-secondary education in a related discipline