Position Summary

Role and Responsibilities

Position Responsibilities:

• Manage selected MENA markets and their respective product categories to deliver company vision and ensure revenue and customer satisfaction and loyalty goals are met
• Maintain up-to-date business, operations, and performance dashboards to provide in-depth visibility and understanding of the online channel’s current and future needs and translate them into sales opportunities
• Working closely with MENA markets, online, marketing and product teams to develop the D2C strategy for improving existing setups and launching new eCommerce programs and sellout functionalities
• Develop strategy for new product launches in collaboration with product, marketing and advertising teams
• Build sustainable product and pricing strategies to drive full product portfolio across all categories
• Plan and manage promotional calendar, to build and execute cross divisional campaigns to maximize sellout
• Track and manage sell-in, sellout, WOS, OOS, ageing inventory, and provide necessary analysis and drive markets with action plans to achieve targets
• Track and monitor key performance indicators to identify gaps then set and deliver action plans with markets key stakeholders and follow through with execution recommendations to positively impact sales performance 
• Collaborate closely with content team to optimize the customer journey and conversion rates and ensure brand guidelines and standards are met across the different channels
• Manage HQ counterparts and attain and deliver best practices improving MENA markets’ execution
• Drive actionable insights (through web analytics and competitive landscape benchmarking) to improve user experience and platform capabilities
• Manage eCommerce KPIs for traffic, sales, acquisition and customer interaction

Skills and Qualifications

Essential skills and experience:

The role requires excellent business acumen and good stakeholder management as well as technical skills.

• 7+ years of relevant work experience within a fast growing eCommerce environment
• Strong sales acumen and experience managing direct-to-consumer platforms (eStores)
• Excellent analytical, problem-solving, commercial and technical skills
• Conceptual and strategic, and must embrace being an owner; getting involved in the details of the business
• Proficiency in building clear and concise presentations to be used with C-Level management
• Must possess interpersonal skills in order to build strong positive people relationships
• Comfortable in a collaborative environment; flexible and open to ideas from all areas and levels of the organization
• Ability to multitask efficiently, while being well organized and maintaining high attention to detail
• Excellent time management to work on tight deadlines and handle the pressure of last-minute requests
• Ability to operate comfortably and optimally in a fast-paced and highly dynamic environment
• Knowledge of e-commerce trends, competitive landscape and digital customer experience
• Strong analytical skills to be able to track and generate data based insights on a weekly basis
• Experience as a category sales manager in the digital space with strong sales acumen
• Comfortable interpreting sales and web traffic data and deriving actionable insights
• Strong understanding of data reporting and digital advertising best practices
• Possess an innovative and solutions-oriented mindset
• Demonstrated ability to learn quickly, and manage change effectively

Qualifications (Experience, Education, Licensure & language skills)

• Bachelor/Master degree with 7+ years of eCommerce experience
• Strong understanding of market dynamics and technology
• Excellent communication, presentation and interpersonal skills
• Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)

Fluent in English, Arabic is a plus

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