Position Summary

Role and Responsibilities

• Work with the Online Business Team and regional eStore Lead to develop the eStore strategy focussing on B2B & B2G sales growth, aligning local subsidiaries’ sales plans and operations to meet deadlines and schedules
• Support with launching new eStore programs and sellout functionalities: cascade strategy to local subsidiaries to maximise sales growth of eStore
• Optimize B2B performance on the eStores, collaborating across Key Account Management, Sales, Site Merchandising, Product Marketing and technical teams  
• Educate and share eCommerce best practices and work closely with cross-functional teams to roll out eCommerce initiatives
• Support subsidiaries with promotion and sales planning and drive regional events across all markets
• Manage eCommerce KPIs for traffic, sales, acquisition and customer interaction on the eStore
• Compiling weekly & monthly reports – feeding back to the senior management team and advising on strategy
• Support in developing eStore platform and feature enhancements along with key stakeholders from different regions (including but not limited to payment methods, customer journey improvements, sellout enablers)
• Support local markets with building infrastructure and framework to drive B2B sales on eStore
• Ensure that all local sites meet Samsung standards in terms of UX, packaging, logistics, customer care, etc.
• Being an effective, assertive and professional member of the project delivery team by developing consensus across different stakeholders internal and external
• Answering and prioritizing business requests while leading on a series of initiatives aiming at ensuring that the eStores are always up‐to‐date and perform at their best
• Manage selected MENA markets and their respective product categories to deliver company vision and ensure revenue and customer satisfaction and loyalty goals are met
• Maintain up-to-date business, operations, and performance dashboards to provide in-depth visibility and understanding of the online channel’s current and future needs and translate them into sales opportunities
• Working closely with MENA markets, online, marketing and product teams to develop the D2C strategy for improving existing setups and launching new eCommerce programs and sellout functionalities
• Develop strategy for new product launches in collaboration with product, marketing and advertising teams
• Build sustainable product and pricing strategies to drive full product portfolio across all categories
• Plan and manage promotional calendar, to build and execute cross divisional campaigns to maximize sellout
• Track and manage sell-in, sellout, WOS, OOS, ageing inventory, and provide necessary analysis and drive markets with action plans to achieve targets
• Track and monitor key performance indicators to identify gaps then set and deliver action plans with markets key stakeholders and follow through with execution recommendations to positively impact sales performance 
• Collaborate closely with content team to optimize the customer journey and conversion rates and ensure brand guidelines and standards are met across the different channels
• Manage HQ counterparts and attain and deliver best practices improving MENA markets’ execution
• Drive actionable insights (through web analytics and competitive landscape benchmarking) to improve user experience and platform capabilities
• Manage eCommerce KPIs for traffic, sales, acquisition and customer interaction

Skills and Qualifications

• At least 5 to 7 years of relevant work experience within a fast growing eCommerce environment
• Strong understanding of B2B sales business cycle with proven track record handling top corporate accounts or B2G accounts.  
• Ability in planning, managing, executing and tracking of eStore sales enhancement projects
• Proven experience in eCommerce sales and project management, with deep knowledge of eCommerce trends, competitive landscape and digital customer experience
• Bachelor/Master degree in Business/ IT or a relevant field with 5-7 years of experience in eCommerce
• Strong understanding of market dynamics and technology
• Excellent communication skills and interpersonal skills
• Must be system oriented as well as computer literate and Advanced user of MS Office applications (Word, Excel, PowerPoint, Outlook)
• Knowledge of working with eCommerce systems, payment gateways, ticketing tools
• Fluent in English, Arabic/French is a Plus

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