You will focus on growing your respective Solutions line through new sales and maintenance/growth of current base (renewals and upsell/cross-sell). Account Managers have 3 flavours - Research Intelligence, Life Sciences, or Engineering. You are responsible for establishing and maintaining customer relationships and leveraging internal and external resources to drive growth.
Pre-sale
Responsible for developing account plans across their respective product lines to deliver a cohesive value story and support revenue goals, including identifying key stakeholders, understanding budget process, SWAT analysis etc. For Segment 1 accounts and others as directed, joint account planning may be required with the Account Manager - Research.
Sales
Conduct needs analysis and qualify leads and work with inside sales in the cases of Workflow or other solutions that are sold along with cross-functional teams. Prepare for sales meetings using clear target outcomes to negotiate, develop, and finalize agreements, and communicate account information to CSM.
Post-sales
Follow timely and process driven handover to CSM. Work closely with CSM to leverage insights to drive additional sales activities.
Renewals
Manage and close renewals on time and on budget, maximizing opportunities for cross-sell and upsell, with proper early planning and risk assessment managing resources towards minimizing risk. Ensure that uncontested renewals are effectively managed by the Renewals Desk.
Responsibilities
Requirements
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